Refund Policy

Refund Policy

1.1. We now inform you that information relating to all aspects of our Goods is not in this document but in our marketing material, whether that is in the medium of this website or in hard copy.

1.2. The following rules apply to cancellation of your order:

1.2.1. If you have ordered Goods, but not received them, you may cancel your order without giving a reason, at any time within 14 days of your order. You will have no obligation to us and we will return your money.

1.2.2. If you have ordered Goods, and received them, you may cancel your order at any time within 14 days of the date you received them. You must tell us that you wish to cancel. You must also send the Goods back to us within that same 14 day period.

1.2.3. We will return your money subject to the following conditions: we receive the Goods in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact; and you comply with our procedure for returns and refunds.

1.3. The option to cancel your order is not available:

1.3.1. if you purchase sealed goods that relate to health or hygiene, and they become unsealed after delivery, or cannot be re-sold for some other reason;

1.3.2. if the Goods are sold in a hard medium for a product in soft copy, which comes to you sealed and is returned to us unsealed; or

1.3.3. if the Goods are somehow mixed with other goods so that we cannot identify or easily separate them.

1.4. You are responsible for the cost of returning the Goods. We have no obligation to refund to you, or for your cost of re-packing and returning the Goods.

1.5. In any of the above scenarios, we will return your money within 5 working days.

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